Have you been on the Naughty Step ??

I’m always intrigued by customers requests when they come and dine.  Yesterday was another interesting one.

Where a young couple were not happy with our music selection. They left the restaurant when the staff refused to turn the music off.  (It had been turned down twice at their request)

I rather have a large back ground in Childcare and when I have to deal with  an upset  customer I think of them as  a child having a tantrum.
I must stay calm, maintain eye contact, take their name, and assure them that whatever has made them upset (if it’s possible) will be dealt with, always making sure that they don’t upset any of my other diners. If this fails then they must sit on the “naughty step” (exit door)

image

Thankfully we don’t have to put this into practice often. More than 90% of our customers are great. What kind of a world would it be if everyone was the same.

How do you deal with naughty customers?

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